Having information in time is the best way to avoid problems. That’s what you will get
with your Resident.
The Resident is your company’s extension in your client’s plant. He or she will take care of your product and will keep you updated of any incident, so you will be able to predict problems before they even are problems.
You will establish continuous communication in Quality, Logistics, Production, and whichever area your product is implicated in.
Your client will know that a specialist is available at any moment and that his petition will have an immediate answer, guaranteeing that your goals in quality in a proactive attitude.